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Last Updated Date: October 22, 2020
Haven Well Within, an affiliate of The Talbots, Inc.
Personal information is information that directly identifies or can be used to identify you as an individual. When you visit or use the Site, visit our stores, or otherwise engage with Talbots, its products, or services we may collect your personal information. For example, we may collect:
We generally collect information in three ways: 1) information you provide to us, 2) information we collect automatically, and 3) information we receive from third parties, as described further below.
You may provide your personal information to Talbots when you:
We may automatically collect and receive your personal information when you visit the Site or use our services. We use this information, which typically remains in aggregate form and does not identify individual users, to improve the Site and the services we offer. If a combination of information we collect does identify you as an individual, we will treat the combined information as personal information. The following are examples of how we automatically collect information through the Site:
Cookies. Like many online retailers, the Site uses 'cookies', small data files stored on your computer's web browser, or other passive means of data collection. Cookies are used to personalize your visit, remember your preferences, help place your order or to enhance your shopping experience and online browsing. We, or our service providers, may also use technologies, such as cookies, to provide you with personalized advertising tailored to your interests. For more information about your choices regarding this type of advertising, please see the section titled "Marketing and Interest-Based Advertising” below. You can adjust your web browser to accept or reject cookies; however, if you disable all cookies, some features of the Site may not work as intended.
Pixel Tags. We use 'pixel tags' (small graphic images also called web beacons or clear gifs) or similar technologies to track information in the aggregate about your use of the Site like the web pages you view, the links you click, and the time you spend on a page. We use this information to monitor the effectiveness of our advertising and marketing campaigns so we can learn how to best deliver your customer experience. We also use pixels to track our email campaigns to determine whether recipients opened the email and what links they clicked on from the email.
We may also collect your personal information from third-parties, including:
We may use your personal information to accomplish our business purposes including to:
Like many retailers, Talbots contracts with service providers to serve or send advertisements on our behalf. We partner with these advertising service providers that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you. Our advertising partners may place or recognize a cookie on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your name, postal address, email address, or device ID. Our partners may link the non-personal information we share with them to the cookie stored on your browser or device and collect information such as your IP address, browser or operating system type and version, and demographic or shopping information. Our partners use this information to recognize you across different channels and platforms over time to assist us with our operations including for advertising, analytics, attribution, and reporting purposes. Many of Talbots marketing service providers are members of the Network Advertising Initiative (NAI), or the Digital Advertising Alliance (DAA), and have agreed to honor consumers' opt-out preferences submitted through those organizations' websites. To learn more about your choices regarding this type of data collection or to opt-out of interest-based advertising by members of the NAI or the DAA, please visit http://optout.networkadvertising.org or
We do not permit third parties to collect personal information through cookies or other tools on our Site concerning your online activities over time across different websites for the third parties’ own purposes. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies but doing so may prevent you from accessing all functionality of the Site.
Some websites have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. The Site does not currently respond to browser based “do not track” signals.
Talbots undertakes reasonable and appropriate physical, administrative, and technical security measures to help safeguard your personal information and prevent unauthorized access and disclosures. However, the security of information transmitted over the Internet is not guaranteed. We suggest you take steps to help protect the confidentiality of your information, such as: using complex passwords to secure your account, using a unique password for each site on which you have an account, and keeping your password confidential; keeping the operating system, anti-virus and other protections on your computer or mobile device up-to-date; sign out of your account when not using it; and contact our customer service team if you receive any suspicious mail, emails, phone calls or other communications purporting to be from Talbots.
You can choose not to give us personal information we request but in some cases, we will not be able to provide our products or services or respond to your request without certain information. You may also Contact Us using the methods provided on our Contact Us page to exercise any of your rights and choices, which include the following:
While in our stores, a Talbots sales associate may give you the option to opt-in to receive text messages about [NEW PRODUCT INFORMATION, STYLE APPOINTMENTS, PROMOTIONAL EVENTS AND TRANSACTIONAL INFORMATION] on the mobile phone number(s) you have shared with us. We will not contact you via text messages for marketing purposes without your prior affirmative consent. You do not have to opt-in to text messages to make purchases from Talbots. If you opt-in, we may send you text messages and alerts using an autodialer, automated SMS or autodialed technologies and standard messaging and data rates may apply. You can always opt-out of text messages by replying STOP. You will then receive a confirmation text that you have been opted out. For more information regarding our text messaging, please contact us using the methods provided on our Contact Us page. Any such text messaging activities are subject to our Terms & Conditions.
Canadian customers can also request access to their personal information stored by Talbots by contacting us using the methods provided on our Contact Us page and we will inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed, provide you with access to your personal information so you can review and verify the accuracy and completeness and request changes to the personal information and make any necessary updates to your personal information. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. If we do not provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Canadian customers should direct their inquiries to our Canadian Privacy Officer, who can be contacted at the address and phone number listed above or by email at Canada.firstname.lastname@example.org.
We may provide links on the Site to third-party websites we think may be of interest to you, including plug-ins that link to social media sites such as Facebook, LinkedIn, Twitter, Pinterest, and Instagram. These websites are independent from Talbots and have their own separate privacy policies. Talbots is not responsible for the privacy practices or content of such third-party websites. Whenever you click on links on the Site that take you to a third-party website, you will be subject to the third party's privacy policies. We recommend that you review the third-parties’ privacy polices before you visit these websites.
The Site is not intended for use by children under the age of 13. We do not knowingly collect or solicit any personal information from children under the age of 13 or knowingly allow such persons to register for an online account. Should we learn that someone under the age of 13 has provided any personal information to or on the Site, we will remove that information as soon as possible.
If you are a California resident, you have certain rights, pursuant to the CCPA. These CCPA rights may only apply in certain circumstances and are subject to certain exemptions. Please see the information below for a summary of your rights, how to exercise your rights and the information we require in order to respond to your requests. Please note that we may ask for certain information to verify the request in accordance with applicable law.
Under California Civil Code Section 1798.83, California residents with whom we have a business relationship can request information about the types of personal information, if any, we shared with third parties for the direct marketing purposes of the third parties and the identities of the third parties with whom we shared such information in the immediately preceding twelve months. You may request this information by contacting us using methods provided on our Contact Us page.
If you are a Nevada resident, you have the right to request us not to sell your personal information. To exercise this right, please submit your request using the DO NOT SELL MY PERSONAL INFORMATION button immediately below or located on the home page of our Sites to complete our web form or by using the toll-free number or other methods provided on our Contact Us page. Please note that we may ask for additional information to verify the request in accordance with applicable law.
One Talbots Drive
Hingham, MA 02043
You can contact us by telephone at 1-800-TALBOTS (1-800-825-2687), FAX 1-800-438-9443, or by email at Privacy@talbots.com. Canadian customers should direct their inquiries to our Canadian Privacy Officer, who can be contacted using the Contact Information or by email at Canada.email@example.com.